ManualessRefund policy
Rules for cancellation, withdrawal and repayment.
Updated September 28, 2026
Right of withdrawal
For consumer contracts made outside business premises, the consumer may exercise the 7-day right of withdrawal, counted from signing or receipt of the product or service, under Article 49 of Law No. 8,078/1990 (CDC). Upon exercise, amounts paid must be promptly refunded with monetary adjustment under the article's sole paragraph. Application depends on the circumstances and current law.
How to request
Email manualess.atendimento@gmail.com with your account and subscription or charge reference. Do not send passwords, tokens or full card numbers. The request channel and confirmation follow Article 5 of Decree No. 7,962/2013. Support will confirm receipt and provide an update; processing times may depend on the payment method.
Other repayment cases
This policy does not restrict claims concerning unrecognized or duplicate charges, service failures or other rights under the CDC and applicable rules. Include the date, amount and transaction reference for review; do not provide full card details.
Information before purchase
Price, billing frequency, renewal, cancellation and refund terms must be clearly disclosed before confirmation, consistent with Article 6(III) of the CDC and Articles 2 and 4 of Decree No. 7,962/2013. This policy complements the Terms and Conditions and does not replace statutory rights.